Frequently Asked Questions

If you have any questions about our wine, our services or just about anything else, please don't hesitate to contact us.

Sincerely, The Wine Cache staff


How long does it take to ship my order?

Since we stock all the wines we have on the site, your order will normally ship within one business day of being received by us.

  
What if the vintage I ordered is not in stock?

Our policy is to ship the current vintage.  We keep our vintages up to date on the site so this is not a common occurence.

Can I special order wine?

A: Yes! Please call us at 888-459-8442 since we have access to thousands of wines.  Our on staff sommelier can also assist you with your wine selections.


Can I make an order over the phone?

Yes! Please call use at 888-459-8442.

Do you provide advice on what wine to purchase?

Yes!  Please contact us with your questions and we will be happy to assist with your wine purchase.


What states can you ship to?

We ship to the following locations:

California  New Mexico
Colorado New York**
Connecticut* ** North Carolina*
Florida* North Dakota
Idaho* Ohio
Illinois Oregon
Louisiana Texas***
Missouri Virginia
Nebraska Washington
Nevada Washington D.C.
New Hampshire West Virginia
Wyoming


* The Wine Cache is currently prohibited from shipping to the following zip codes:

Connecticut: 06897

Florida: 32008, 32059, 32060, 32064, 32066, 32321, 32331, 32340, 32425, 32427, 32428, 32437, and 32462

North Carolina: 28909, 28902, 28904, 28733, 28771, 28777, 28705, 28765, 28740, 28714, and 28755

** State regulations in Connecticut & New York prohibit wine and food from being shipped in the same package. As such, The Wine Cache does not offer for sale in these states any gift baskets, clubs or collections that contain both food and wine.

*** Texas state law prohibits us from shipping wines containing more than 16% alcohol.